HIMSSCast: Patient experience in 2024: What’s next?

Hospital and health system C-suite executives and health IT leaders know the patient experience is crucial to ongoing success in healthcare.

The question is: How to continually improve it?

This week’s podcast looks at what’s on the horizon for the patient experience and seeks to answer that question. Our guest, from Press Ganey Associates, a patient experience consulting firm with 40 years of experience in the field, is Chrissy Daniels, chief experience officer.


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Talking points:

  • The patient experience must prioritize accessibility and equity in patient care.

  • The patient experience in 2024 needs to explore innovative approaches to patient engagement and education.

  • Provider organizations must emphasize the importance of integrating cutting-edge technologies to enhance the overall patient experience.

  • What are the technologies and how should they be used to boost experience?

  • Hospitals and health systems must explore the potential of using data analytics and AI to personalize patient care.

  • Provider organizations need to recognize the growing importance of mental health in patient experience.

More about this episode:

Improving the patient experience is a two-way street

DEI in patient education improves engagement, lowers costs

Epic-linked text messages enhance patient experience, improve outcomes at Community Health Network

Showcasing new tools for patient experience and population health

Using device data to improve patient experience

Follow Bill’s HIT coverage on LinkedIn: Bill Siwicki
Email him: bsiwicki@himss.org
Healthcare IT News is a HIMSS Media publication.

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